4 Answers
    Jul 27, 2019 3:31:56 GMT 5.5

    error.PNGI am a elite partner. I don't know why I no longer have access to ISX Data center designer (as you can see in attached file).  Can you re-establish it? (Nowadays, I can only access to edge configurator.)

    Jul 29, 2019 14:16:21 GMT 5.5

    Hi Edurad,

    Can you please help me with your country and your local SE account manager. I will connect you to correct channel partner management team.

    Best,
    Ravi.

    Aug 19, 2019 19:54:24 GMT 5.5

    Ravi: Tecnasa, my company, is the unique Elite partner in PANAMA. I used to use the ISX designer for all my designs ... but, even today, I can not access anymore. I have only access to Edge configurator. Why is it happening? My local account manager can't solve this... who can??

    Aug 22, 2019 12:15:17 GMT 5.5

    Hi Eduard,

    I am internally working on your issue with Erika and Jose on highest priority. I will update you as soon as we fix this issue for you.

    Thank you for your cooperation and patience.

    Best,
    Ravi.

    Aug 26, 2019 14:03:00 GMT 5.5

    Hi Eduard,

    as per update from partner team your account should be all set. Please let me know if you are still facing any issue.

    Best,
    Ravi.