1 Answers
    Jul 2, 2016 2:25:41 GMT 5.5

    Hi Bot team
    Please investigate, this solution has a PX250 unit with 2 frame 600mm,

     1 frame 750mm and 1 frame 300mm.

    Seismic kit were selected, but the designer only added 1 600mm and 1 750mm,  It is missing 1 600mm and 1 300mm seismic kit.

    The issue only happen when the MBP is on the left side of the UPS.
    It its also missing the 300mm seismic kit SYOPT300

    If the MBP is on the right side everything is correct.

    The correct amount should be 2 600mm SYOPT600, 1 750mm SYOPT750

    and 1 300mm SYOPT300

    Jul 4, 2016 13:41:31 GMT 5.5

    Dear Reyes,

    Thank you for reporting this issue to us and sorry for the inconvenience you are facing.

    We could figure out the issue and have created an Issue Report in our internal Issue Tracking System (JIRA). Your JIRA# ISXDFT-2983.

    The development team will work on your issue from our internal Issue Tracking System (JIRA) based upon the prioritization. Once resolved, we will be notifying you on the status.

    If you have any further questions, please do not hesitate to contact me. It would be my pleasure to ensure that your issue is quickly resolved!