1 Answers
    Jul 14, 2016 23:41:31 GMT 5.5


    A Partner brought this to my attention on ISX Soluion ISX0001337435-0017 - When sleceting ACSB76177 Sub-Base 20in w Grille - the SKU does not show up on the solution report.


    I prepared a similar solution and found the same issue as above on solution ISX0001366769-002,

    I performed another test#2 on Solution ISX0001366769-003 where made edits to the solution and selected Sub-Base 20in w/o Grille and SKU ACSB76197 was on the solution report in the BOM

    I performed another test#3 on Solution ISX0001366769-004 where made edits to the solution and selected Sub-Base 8in w/o Grille and SKU ACSB76162 was on the solution report under accessories

    I checked the CRC card and it lists all these ACSB and went live on 1/15/16.

    We need to have these ACSB 20in w/grille pouplate in a solution - due to this error mentioned above, we are being forced to provide the customer these parts

    Jul 15, 2016 20:40:34 GMT 5.5

    Hi Mike,

    We are sorry for the inconvenience caused. We are investigating on this issue and we will update you as soon as we fix this.

    Thank you for your patience.