We could figure out the issue and have created an Issue Report in our internal Issue Tracking System (JIRA). Your JIRA# ISXDFT-3345.
The development team will work on your issue from our internal Issue Tracking System (JIRA) based upon the prioritization. Once resolved, we will be notifying you on the status.
If you have any further questions, please do not hesitate to contact me. It would be my pleasure to ensure that your issue is quickly resolved!