3 Answers
    Jul 15, 2016 15:21:58 GMT 5.5

    My problem Is Galaxy VM 160kva. For 150kva(120kw) and the same battery pack I have different runtime! For example, standart battery pack inside has 2x40 XP12V1800. and 15 min runtime. For nonstandart battery config on stand same pack provides only 13.5min.

    Where is the truth?



    The screens are illustrated that.








    bug_gvm.png

    Jul 18, 2016 14:40:02 GMT 5.5

    Hi Pavel,

    Standard and Non standard both are different batteries, this the reason they have different run time.

    Please let me know if I am missing something.

    Jul 21, 2016 13:31:19 GMT 5.5

    Hi Ravi,
    for choosed configuration, standart batteries has the _same_ type and amount of batteries as non-standart, as I mentioned in my post.

    111.png

    Aug 31, 2016 11:32:40 GMT 5.5

    Dear Pavel,

    We could figure out the issue and have created an Issue Report in our internal Issue Tracking System (JIRA). Your JIRA# ISXDFT-3345.

    The development team will work on your issue from our internal Issue Tracking System (JIRA) based upon the prioritization. Once resolved, we will be notifying you on the status.

    If you have any further questions, please do not hesitate to contact me. It would be my pleasure to ensure that your issue is quickly resolved!