2 Answers
    Oct 24, 2017 1:36:57 GMT 5.5

    Hi Bot team

    Please investigate.


    On PX250, when you add on-site warranty, the sku WOE2YR-NX-82 that you get only cover 2 batt frame, If you have more than 2 batt frame in the solution, then there is no on-site warranty extension for the extra batt frames.  This need to be fix,

    I couldn't find a Sku that is only for the batt frame.


    Thank you

    Reyes Ubiera

    Nov 8, 2017 14:59:50 GMT 5.5

    Hi Reyes,

    Thank you for reporting this issue.

    We will investigate on this and update you.

    Best,
    Ravi.

    Nov 14, 2017 16:22:09 GMT 5.5

    Hi Reyes,

    We could figure out the issue and have created an Issue Report in our internal Issue Tracking System (JIRA). Your Jira# ISXDFT-3557.

    The development team will work on your issue from our internal Issue Tracking System (JIRA) based upon the prioritization. Once resolved, we will be notifying you on the status.

    Best regards,
    Ravi.